Praise for Harry Was Right All Along

“A refreshing and thought-provoking insight into the rapidly evolving high street by a skilled practitioner”

Lord Mark Price, Founder, Engaging Works, former Managing Director, Waitrose, and Deputy Chairman, John Lewis Partnership



“Andrew pulls no punches in his assessment of what’s going wrong in retail. The inclusion of articles he’s written previously are a reminder of his foresight both in relation to what happened and why but also provide a perspective of what’s to come in retail. I also really like the under-lying premis of the book that we could all do with reflecting on what made Harry Selfridge such a success when he opened Selfridges. We too often forget about the retail basics of having the right products, presented well with great service”

Martin Newman, Founder of The Customer First Group

"Andrew’s short stories are well crafted and wise, delivering a healthy dose of retailing common sense"

Wilf Walsh, CEO, Carpetright



“Andrew Busby is one of our most insightful retail commentators, and it is great to have these collected thoughts on the unprecedented changes taking place in retailing today, driven by our ever more demanding and promiscuous customers. Whether it is discussing the parallels between retailing and motor racing, attacking the ‘amorphous aberration’ of business rates, or exploring the importance of personalisation and artificial intelligence, Busby is consistently interesting and thought-provoking, and I take comfort in his conclusion that there is a bright future for those of us who can adapt to offer shopping as ‘a social and experiential activity’ capable of meeting the needs of Generation Z. Which is satisfyingly close to what Harry (Selfridge) offered to London 110 years ago, proving him - as the title states - right all along”

Richard Walker, Managing Director, Iceland Foods



“It’s completely right that Andrew has dedicated this book to everyone who works in retail - past, present and future - as they are the heroes of the straight-talking insight he shares so eloquently”

Helen Dickinson OBE, Chief Executive, British Retail Consortium



 “It is packed with the sort of insights that can only come from long experience and reflection on the retail industry. It is also rich in practical examples of retailers – many of them independent business owners - who are bucking the negative trend by following old-fashioned principles, which have never been more relevant”

Mark Pilkington, Former CEO, Kamal Osman Jamjoom